Return & Refund Policy

Our Return Promise

At AURA DE Perfumes, we take pride in delivering premium fragrances and a seamless shopping experience. If you experience an issue with your order, we are here to assist you.

Returns Eligibility

Returns may be accepted if:

• The product arrives damaged or defective
• You receive the wrong product

For hygiene and safety reasons, opened or used perfume bottles cannot be returned unless there is a confirmed product defect.

Return Conditions

To request a return:

• Contact us within 7 days of receiving your order
• Provide your order details and reason for return
• Include photos/videos if the product arrived damaged
• The product must include original packaging and accessories

Refund Process

Once your return is approved:

• Refunds will be processed after inspection of the product
• Approved refunds will be issued through the original payment method
• Processing time may vary depending on your bank or payment provider

Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes
• Products damaged after delivery due to misuse
• Items purchased through unauthorized sellers