Refund policy

RETURN & EXCHANGE POLICY

At Aura De Perfume, your satisfaction is our priority. If you are not completely satisfied with your fragrance, we offer a smooth return and exchange process to help you find the perfect scent.

01. ELIGIBILITY CRITERIA

To qualify for either a return or an exchange, your request must meet the following conditions:

  • Timeframe: You must initiate the request within 14 days of delivery.

  • Product Condition: The fragrance must be mostly unused (at least 95% of the liquid remaining).

  • Packaging: The product must be in its original packaging and condition.

  • Exclusions: Items purchased on sale are final and not eligible for return or exchange.

02. THE PROCESS

To get started, contact our support team via WhatsApp at 0325 1792929 or email us at shopauradeperfume@gmail.com.

  1. Our team will guide you through the process step-by-step.

  2. Once we receive your item, it will undergo a quick quality inspection.

  3. Approved returns or exchanges are typically processed within 7 to 14 working days.

03. DELIVERY CHARGES & REFUNDS

  • Standard Requests: Customers are responsible for the delivery charges associated with sending the product back for a return or exchange.

  • Damaged Items: If your product arrives damaged or leaking, Aura De Perfume will cover all delivery costs to replace it.

  • Refund Details: Original delivery charges from your initial order are strictly non-refundable. Refunds are issued only after the product passes inspection.